Your order can be shipped worldwide.
Due to our US-based production and fulfillment, processing times may vary on these factors:
Please allow additional processing time for custom pieces, which include:
At SAUCER, we are committed to providing our customers with high-quality products Made in the USA. We appreciate your understanding and patience when it comes to processing times, and strive to do everything we can to make sure you receive your order as quickly as possible.
When your order is placed, a confirmation will be sent to the email address you have provided. Once your order has been processed and shipped, you will receive tracking information specifying the estimated delivery time. Your order may take up to 4 weeks to be processed and shipped. If more than 5 weeks have passed and you have not yet received your order, please contact us at firstname.lastname@example.org
If a delivery attempt is made and you are not available, your package will be held at your local post office for 14 days. If after 14 days your package is not retrieved, it will be shipped back to SAUCER, LLC.
Once your order is placed, a notification will be sent to the email address you provided. All orders will have tracking information and the customer is expected to monitor tracking progress for any delivery updates. SAUCER, LLC is not responsible for any loss or stolen packages.
U.S. Continental: Signature Confirmation + Insurance for each card
International: Insurance for each card
Your shipping address may only be changed if you have not yet received a shipping notification.
We cannot change the shipping address once the order has shipped.
To cancel or change an order, you must notify us by email at email@example.com within 1 hour of placing your order. Once your order has been processed and shipped, your order cannot be canceled.
SaucerCo.com ships all orders from the SAUCER distribution center in Los Angeles, California, USA.
Per our policy, we offer a 7-calendar day period during which we can offer you a refund for any returned items that do not meet your expectations.
To be eligible for return, your item must be unused, unworn, and in the same condition as when it was purchased. The item must be in the original unopened packaging with the original tags and labels attached.
To complete your return, we require a receipt or proof of purchase.
Please notify us via email at firstname.lastname@example.org if you would like to process a return.
If you wish to process a return, please firstly send an email to email@example.com stating the reason for the return. A member of our Customer Care team will notify you on how to proceed.
As the buyer, you are responsible for paying shipping costs on returned items. A tracking number and carrier must be provided for the returned shipment. A refund will only be issued if the item is received in unopened and unworn condition.
Items that are ineligible for return, refund, or exchange are collectibles (posters, trading cards, stickers), any tie-dye pieces, headwear, face masks, and customized or personalized pieces.
Collaboration pieces are not eligible for returns.
All eligible returns must be sent to:
10 W. Bay State St. #844, Alhambra, CA 91802, United States
If you wish to process an exchange, please send an email to firstname.lastname@example.org . Our Customer Care team will provide you with the return address and notify you on how to proceed. Exchanged items must be unworn and in the original packaging with the original tags and labels attached.
Due to our unique color dye process, we do not accept exchanges or returns on SAUCER Tie-Dye items.
Collaboration pieces and collectibles are not eligible for exchange.
As the buyer, you are responsible for paying shipping costs on exchanged items.
If you wish to receive a refund, please notify us via email at email@example.com . A member of our Customer Care team will notify you on how to proceed.
Collaboration pieces and collectibles are not eligible for refunds.
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