Shipping & Returns

WHERE CAN I SHIP MY ORDER?

Your order can be shipped worldwide.

​WHEN SHOULD I BE EXPECTING MY ORDER?

When your order is placed, a confirmation will be sent to the email address you have provided. Once your order has been processed and shipped, you will receive tracking information specifying the estimated delivery time. Your order may take up to 3 weeks from when your order is initially placed to arrive. If more than 3 weeks have passed and you have not yet received your order, please contact us at service@saucerco.com

​HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your order is placed, a notification will be sent to the email address you provided. All orders will have tracking information and the customer is expected to monitor tracking progress for any delivery updates. SAUCER, LLC is not responsible for any loss or stolen packages. 

​CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

Your shipping address may only be changed if you have not yet received a shipping notification. 
We cannot change the shipping address once the order has shipped. 
To cancel or change an order, you must notify us by email at service@saucerco.com within 1 hour of placing your order. Once your order has been processed and shipped, your order cannot be canceled.

WHERE DOES SAUCER SHIP FROM?

Saucerco.com ships all orders from the SAUCER distribution center on Planet Earth in Los Angeles, California, USA.

RETURNS

Per our policy, we offer a 30-calendar day period during which we can offer you a refund for any returned items that do not meet your expectations.
To be eligible for return, your item must be unused and in the same condition as when it was purchased. The item must be in the original packaging with the original tags and labels attached. 

  • Used or damaged items are not eligible for return.
  • Accessories such as headwear, bags, packs and stickers are not eligible for return. 

To complete your return, we require a receipt or proof of purchase. 
Please notify us via email at service@saucerco.com if you would like to process a return.


RETURN SHIPPING 

If you wish to process a return, please send an email to service@saucerco.com stating the reason for the return. Our Customer Care team will provide you with the return address and notify you on how to proceed.


Buyer is responsible for paying shipping costs on returned items. A tracking number and carrier must be provided for the returned shipment.
A refund will only be issued if the item is received as described.

REFUNDS

If you wish to receive a refund, please notify us via email at service@saucerco.com
A member of our Customer Care team will notify you on how to proceed.

We do not accept exchanges at this time.