WHERE CAN I SHIP MY ORDER?
Your order can be shipped worldwide.
WHEN SHOULD I BE EXPECTING MY ORDER?
When your order is placed, a confirmation will be sent to the email address you have provided. Once your order has been processed and shipped, you will receive tracking information specifying the estimated delivery time. Your order may take up to 3 weeks from when your order is initially placed to arrive. If more than 3 weeks have passed and you have not yet received your order, please contact us at email@example.com
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order is placed, a notification will be sent to the email address you provided. All orders will have tracking information and the customer is expected to monitor tracking progress for any delivery updates. SAUCER, LLC is not responsible for any loss or stolen packages.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
Your shipping address may only be changed if you have not yet received a shipping notification.
We cannot change the shipping address once the order has shipped.
To cancel or change an order, you must notify us by email at firstname.lastname@example.org within 1 hour of placing your order. Once your order has been processed and shipped, your order cannot be canceled.
WHERE DOES SAUCER SHIP FROM?
Saucerco.com ships all orders from the SAUCER distribution center on Planet Earth in Los Angeles, California, USA.
Per our policy, we offer a 15-calendar day period during which we can offer you a refund for any returned items that do not meet your expectations.
To be eligible for return, your item must be unused, unworn, and in the same condition as when it was purchased. The item must be in the original unopened packaging with the original tags and labels attached.
- Worn, used, or damaged items are not eligible for return.
- Accessories such as headwear, bags, packs and stickers are not eligible for return.
- If the item is worn, used, or not in original condition, a refund cannot be processed.
- Any amount paid for shipping will not be refunded.
To complete your return, we require a receipt or proof of purchase.
Please notify us via email at email@example.com if you would like to process a return.
If you wish to process a return, please send an email to firstname.lastname@example.org stating the reason for the return. Our Customer Care team will provide you with the return address and notify you on how to proceed.
Buyer is responsible for paying shipping costs on returned items. A tracking number and carrier must be provided for the returned shipment.
A refund will only be issued if the item is received as described.
If you wish to process an exchange, please send an email to email@example.com . Our Customer Care team will provide you with the return address and notify you on how to proceed. Exchanged items must be unworn and in the original packaging with the original tags and labels attached.
Due to our unique color dye process, we do not accept exchanges for our Tie-Dye pieces.
If you wish to receive a refund, please notify us via email at firstname.lastname@example.org . A member of our Customer Care team will notify you on how to proceed.