Due to our US-based production and fulfillment, processing times may vary on these factors:
All of our products are made to order, which means that production time can vary depending on the item and the volume of orders we have. We aim to produce all orders within 7-10 business days of receiving them, but this may be longer during peak periods.
Once your order has been produced, we will ship it out to you as soon as possible. However, shipping times may also vary depending on your location and the shipping method you choose at checkout. We typically ship via UPS or USPS. Delivery times can range from 1-7 business days within the continental United States.
Please allow additional processing time for custom pieces, which include:
All tie-dye pieces
Custom flag pieces
Custom name patch pieces
At SAUCER, we are committed to providing our customers with high-quality products Made in the USA. We appreciate your understanding and patience when it comes to processing times, and strive to do everything we can to make sure you receive your order as quickly as possible.
WHEN SHOULD I BE EXPECTING MY ORDER?
When your order is placed, a confirmation will be sent to the email address you have provided. Once your order has been processed and shipped, you will receive tracking information specifying the estimated delivery time. Your order may take up to 4 weeks to be processed and shipped. If more than 5 weeks have passed and you have not yet received your order, please contact us at firstname.lastname@example.org
If a delivery attempt is made and you are not available, your package will be held at your local post office for 14 days. If after 14 days your package is not retrieved, it will be shipped back to SAUCER, LLC.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order is placed, a notification will be sent to the email address you provided. All orders will have tracking information and the customer is expected to monitor tracking progress for any delivery updates. SAUCER, LLC is not responsible for any loss or stolen packages.
TRADING CARD ORDERS:
U.S. Continental: Signature Confirmation + Insurance for each card
International: Insurance for each card
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
Your shipping address may only be changed if you have not yet received a shipping notification. We cannot change the shipping address once the order has shipped. To cancel or change an order, you must notify us by email at email@example.com within 1 hour of placing your order. Once your order has been processed and shipped, your order cannot be canceled.
WHERE DOES SAUCER SHIP FROM?
SaucerCo.com ships all orders from the SAUCER distribution center in Los Angeles, California, USA.
Per our policy, we offer a 7-calendar day period during which we can offer you a refund for any returned items that do not meet your expectations. To be eligible for return, your item must be unused, unworn, and in the same condition as when it was purchased. The item must be in the original unopened packaging with the original tags and labels attached.
Worn, used, damaged, or customized items are not eligible for return.
Accessories such as headwear, bags, and packs are not eligible for return.
Collectibles such trading cards, posters, and stickers are not eligible for return. Additionally, personalized items cannot be returned.
If the item is worn, used, or not in original condition, a refund cannot be processed.
Any amount paid for shipping will not be refunded.
To complete your return, we require a receipt or proof of purchase.
If you wish to process a return, please firstly send an email to firstname.lastname@example.org stating the reason for the return. A member of our Customer Care team will notify you on how to proceed.
As the buyer, you are responsible for paying shipping costs on returned items. A tracking number and carrier must be provided for the returned shipment. A refund will only be issued if the item is received in unopened and unworn condition.
Items that are ineligible for return, refund, or exchange are collectibles (posters, trading cards, stickers), any tie-dye pieces, headwear, face masks, and customized or personalized pieces.
Collaboration pieces are not eligible for returns.
All eligible returns must be sent to:
10 W. Bay State St. #844, Alhambra, CA 91802, United States
If you wish to process an exchange, please send an email to email@example.com . Our Customer Care team will provide you with the return address and notify you on how to proceed. Exchanged items must be unworn and in the original packaging with the original tags and labels attached.
Due to our unique color dye process, we do not accept exchanges or returns on SAUCER Tie-Dye items.
Collaboration pieces and collectibles are not eligible for exchange.
As the buyer, you are responsible for paying shipping costs on exchanged items.
If you wish to receive a refund, please notify us via email at firstname.lastname@example.org .A member of our Customer Care team will notify you on how to proceed.
Collaboration pieces and collectibles are not eligible for refunds.