INTERNATIONAL ORDERS
Please note that buyers are responsible for any customs fees, import taxes, or duties that may be incurred upon delivery outside of the United States.
WHERE CAN I SHIP MY ORDER?
Your order can be shipped worldwide.
PROCESSING TIME
Due to our US-based production and fulfillment, processing times may vary on these factors:
- All of our products are made to order in the U.S.A., which means that production time can vary depending on the item and the volume of orders being processed. We aim to produce all orders within 3-4 weeks of receiving them, but this may be longer during peak periods.
- Once your order has been produced, we will ship it out to you as soon as possible. However, shipping times may also vary depending on your location and the shipping method you choose at checkout. We typically ship via UPS or USPS. Delivery times usually range from 3-7 business days once your order has shipped within the continental United States. Order shipped outside the United States may take longer.
Please allow additional processing time for custom pieces, which include:
- All tie-dye pieces
- Custom flag pieces
- Custom name patch pieces
- Custom Trading Cards
At SAUCER, we are committed to providing our customers with high-quality products Made in the USA. We appreciate your understanding and patience when it comes to processing times, and strive to do everything we can to make sure you receive your order as quickly as possible.
WHEN SHOULD I BE EXPECTING MY ORDER?
When your order is placed, a confirmation will be sent to the email address you have provided. Once your order has been processed and shipped, you will receive tracking information specifying the estimated delivery time. Your order may take up to 4 weeks to be processed and shipped. If more than 5 weeks have passed and you have not yet received your order, please contact us at service@saucerco.com
If a delivery attempt is made and you are not available, your package will be held at your local post office for 14 days. If after 14 days your package is not retrieved, it will be shipped back to SAUCER.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order is placed, a notification will be sent to the email address you provided. All orders will have tracking information and the customer is expected to monitor tracking progress for any delivery updates. SAUCER is not responsible for any loss or stolen packages.
TRADING CARD ORDERS:
U.S. Continental: Signature Confirmation + Insurance for each card
International: Insurance for each card
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
Your shipping address may only be changed if you have not yet received a shipping notification.
We cannot change the shipping address once the order has shipped.
WHERE DOES SAUCER SHIP FROM?
SaucerCo.com ships all orders from the SAUCER distribution center in Los Angeles, California, USA.
ALL SALES ARE FINAL
At SAUCER, we take pride in the uniqueness and quality of our products. Please note that all sales made through SAUCERCO.COM are final. We do not offer returns, refunds, or exchanges on any of our products once they are purchased. This policy applies to all items including apparel, accessories, collectibles, and customized pieces.
Exception for Damaged or Mis-Shipped Items
While all sales are final, we understand that there may be exceptional circumstances such as receiving a damaged item or an incorrect shipment. In such cases, please adhere to the following procedures:
- Damaged Items: If you receive a damaged item, you must contact us within 7 days from the delivery date. Please email us to notify us of the issue. We will assess the situation and may offer a replacement or refund at our discretion.
- Mis-Shipped Items: In the event you receive an incorrect item, please inform us immediately using the Returns Form. We will provide a return label for the incorrect item, which must be returned in its original, unworn, and unaltered condition. Upon receipt and verification of the returned item, we will dispatch the correct product.
General Guidelines for Damaged or Mis-Shipped Items
- To process a claim for a damaged or mis-shipped item, a detailed description and photographic evidence of the issue must be submitted via email.
- SAUCER reserves the right to determine whether a refund or replacement is the most appropriate response to a damaged or mis-shipped item.
- Any approved refunds will be processed to the original method of payment.
Contact Information
For any queries or to initiate a claim for a damaged or mis-shipped item, please contact us at service@saucerco.com. Our dedicated Customer Care team will guide you through the process.
We appreciate your understanding and cooperation with our return and refund policy. By making a purchase from SAUCER, you agree to these terms as detailed above.
